SHIPPING & DELIVERY POLICY

🚚 SHIPPING & DELIVERY POLICY

At Timeless Adorns, every piece is hand-crafted and made to order. Please review the information below so you know exactly what to expect from the moment you place your order to the moment it arrives at your door.

ORDER PROCESSING & PRODUCTION

Because every item is custom-made specifically for you, we require production time before your order ships.

Production Time: 1–3 business days
Standard Shipping (USA): 2–5 business days
International Shipping: 5–10 business days
Estimated Total Delivery (USA): 3–8 business days from order date
Estimated Total Delivery (International): 6–13 business days from order date

All timeframes are estimates and begin on the next business day after your order is placed. Business days are Monday through Friday, excluding U.S. federal holidays. During peak seasons — including November, December, and major holidays — production and shipping times may be longer than usual. We appreciate your patience and will always keep you informed.

OUR CARRIERS

We ship using trusted premium carriers including USPS and UPS. As soon as your order ships, you will receive a tracking number by email so you can follow its journey every step of the way.

Please note that once your order has been handed off to the carrier, delivery timeframes are estimates and are outside of our direct control. Timeless Adorns is not responsible for delays caused by the carrier, weather, or other circumstances beyond our control. If your shipment is significantly delayed, please contact our team and we will do everything we can to assist you.

SHIPPING ADDRESS ACCURACY

Please double-check your shipping address before completing your order. Timeless Adorns is not responsible for orders delivered to an incorrect address provided at checkout. If you realize you have entered the wrong address, contact us immediately at support@timelessadorns.com — if your order has not yet entered production, we will do our best to update it. Once production has begun or the order has shipped, we are unable to reroute or replace orders resulting from an incorrect address entered by the customer.

INTERNATIONAL ORDERS & CUSTOMS

We ship globally. Please be aware of the following for international orders:

All international orders are fulfilled and shipped from our workshop facilities in the USA.
Your local government may impose import duties, taxes, or VAT upon delivery. These fees are not set or controlled by Timeless Adorns and are the sole responsibility of the recipient.
Please check with your local customs office before ordering if you have questions about potential fees in your country.
Timeless Adorns is not responsible for delays caused by customs processing, which can vary significantly by country.

ORDER CANCELLATIONS & CHANGES

Because our automated system sends orders to our workshop immediately to ensure the fastest possible production, our window for changes is very limited.

If you need to cancel your order or update your shipping address, you must contact us within 2 hours of placing your order.
Once the customization or production process has begun, we are unable to make changes to the design, personalization, or shipping address.
We strongly recommend reviewing all personalization details — including names, dates, and spellings — carefully before completing your purchase.

To request a cancellation or change, email us immediately at support@timelessadorns.com with your order number.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or with a production error on our part, we will make it right immediately. Simply email us a photo of the issue at support@timelessadorns.com and we will send a free replacement right away. You do not need to return the original item.

For full details on our returns, exchanges, and refund process, please visit our [Return & Exchange Policy] page.

LOST PACKAGES

If your tracking shows "Delivered" but your package has not arrived, please start by checking with your local post office and any neighbors, as carriers occasionally leave packages in unexpected locations.

If your package is confirmed lost in transit — meaning tracking has shown no movement for 10 or more business days and the carrier has opened a formal trace investigation — please contact us at support@timelessadorns.com. Once the loss is confirmed through the carrier, we will send a priority replacement at no additional cost to you.

Please note that packages showing "Delivered" by the carrier are not considered lost. In those cases we will work with you and the carrier to investigate, but we cannot guarantee a replacement until the delivery status is disputed and resolved through the carrier.

CONTACT US

Have questions about your order or shipment? Our team is here to help.

Email: support@timelessadorns.com
Phone / SMS: 1-(800) 545-1501
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

We typically respond within 24 business hours. Thank you for choosing Timeless Adorns.

The biggest protective additions here are the carrier delay disclaimer, the address accuracy clause, the lost package definition with the 10-business-day and carrier trace requirement, the Amsterdam reference removed and replaced with USA-only fulfillment, the holiday season caveat, and the separation of return policy details onto their own page. These are the changes most likely to reduce disputes and protect you when things go wrong on the carrier's end rather than yours.