SHIPPING & DELIVERY POLICY
🚚 SHIPPING & DELIVERY POLICY
ORDER PROCESSING & PRODUCTION Because every piece at Timeless Adorns—from our jewelry to our steel wall art—is hand-crafted and made to order, we require time to create your custom gift.
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Production Time: 1-3 Business Days
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Standard Shipping (USA): 2-5 Business Days
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International Shipping: 5-10 Business Days
OUR CARRIERS We ship using premium trusted carriers including USPS and UPS. You will receive a tracking number via email as soon as your order ships so you can follow its journey to your doorstep.
INTERNATIONAL ORDERS & CUSTOMS We ship globally from our artisan workshops in the USA and Europe (Amsterdam).
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Please Note: For international orders, your local government may impose import duties, taxes, or VAT upon delivery. These fees are not controlled by us and are the responsibility of the recipient. Please check with your local customs office for specific details.
↺ CANCELLATION & EXCHANGE POLICY
CAN I CANCEL OR CHANGE MY ORDER? Our automated system sends orders to our workshop immediately to ensure fast delivery.
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If you need to cancel or change an address, please email us within 2 hours of placing your order.
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Once the customization process has begun, we are unable to make changes to the design.
THE 60-DAY "LOVE IT" GUARANTEE We want you to be completely satisfied with your purchase.
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Damaged or Incorrect Items: If your item arrives damaged, defective, or with a print/engraving error, please email us a photo to Support@TimelessAdorns.com. We will send a free replacement immediately. You do not need to return the defective item.
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Lost Packages: If your package is confirmed lost in transit, we will send a priority replacement at no cost to you.
EXCEPTIONS / NON-RETURNABLE ITEMS
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Personalized Jewelry & Metal Wall Art: Because these items are laser-cut and custom-engraved specifically for you (with your names/dates), we cannot accept returns for "change of mind."
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However: If your item arrives bent, scratched, or with a manufacturing defect, we will replace it for free as part of our 60-Day Guarantee.
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CONTACT US Need help? Our team is here for you.
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Email: Support@TimelessAdorns.com
