SHIPPING & DELIVERY POLICY

🚚 

At Timeless Adorns, our personalized and made-to-order gifts require production time before shipping. Please review the information below before placing your order.

FREE SHIPPING

Free shipping is available where advertised for eligible orders and destinations. Any applicable shipping charges are displayed at checkout before payment.

Import duties and taxes are separate from shipping charges and may apply to international orders.

ORDER PROCESSING & DELIVERY ESTIMATES

Production and transit times are separate. Our estimated timeframes are:

• Production: 1–3 business days.

• Standard shipping within the USA: 2–5 business days after shipment.

• International shipping: 5–10 business days after shipment.

• Estimated total delivery within the USA: 3–8 business days.

• Estimated total international delivery: 6–13 business days.

These estimates begin on the next business day after your order is placed. Business days are Monday through Friday, excluding U.S. federal holidays.

Timeframes may vary by product, destination, and supplier. Any product-specific delivery information takes precedence over these general estimates. Peak seasons, carrier disruptions, weather, and customs processing may extend delivery times.

Delivery dates are estimates, not guarantees. If you need an item for a particular occasion, contact us before ordering.

SHIPPING CONFIRMATION & TRACKING

We use carriers such as USPS and UPS, depending on the product and destination.

When your order ships, we will email you tracking information. Tracking updates may take time to appear after a shipping label is created.

If your shipment appears significantly delayed, contact support@timelessadorns.com with your order number so we can investigate.

SHIPPING ADDRESS ACCURACY

Please review your shipping address carefully before completing your purchase.

If you notice an error, email support@timelessadorns.com immediately with your order number and the corrected address. We will try to update it, but changes cannot be guaranteed once processing or production has begun.

We cannot guarantee rerouting or a no-cost replacement when an order is shipped to an incorrect address supplied at checkout. Contact us so we can review the available options.

INTERNATIONAL ORDERS & CUSTOMS

International shipping availability depends on the product and destination. Available shipping options are displayed at checkout.

Import duties, taxes, VAT, or customs fees may apply. Any charges not collected at checkout may be payable by the recipient upon arrival. Contact your local customs office for details before ordering.

Customs processing can extend delivery times and is outside our direct control.

ORDER CANCELLATIONS & CHANGES

Orders may enter production shortly after purchase. If you need to request a cancellation or correction, email support@timelessadorns.com immediately with your order number and the requested change.

Requests are not guaranteed, even when submitted shortly after ordering. Once production has begun, we may be unable to cancel the order or change personalization, product options, or shipping details.

Please review your uploaded photos, names, dates, spelling, selected options, and any available preview before submitting your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Your order is protected by our 60-Day Quality Guarantee.

If your item arrives damaged, defective, incorrect, or with a personalization error caused by us, contact support@timelessadorns.com within 60 days of delivery.

Include your name, order number, a description of the issue, and clear photos.

We will review your request and, if approved, provide a replacement, refund, or another appropriate resolution at no cost. Please contact us before returning an item. We will provide any necessary return instructions.

For complete details, visit our Return & Refund Policy.

DELAYED OR MISSING PACKAGES

If tracking has not updated for an extended period or your order is past its estimated delivery window, contact us with your order number. We will review the tracking information and work with the carrier as needed.

A tracking delay does not automatically mean a package is lost. If the package is confirmed lost in transit, we will arrange a replacement or another appropriate resolution at no additional cost.

If tracking shows “Delivered” but you cannot find your package:

• Check your delivery area, mailbox, and any secure locations.

• Ask household members, building staff, and neighbors.

• Contact your local carrier for delivery details.

• Email us with your order number if the package remains missing.

We will help investigate and determine the next appropriate step.

CONTACT US

Email: support@timelessadorns.com
Phone / SMS: 1-(800) 545-1501
Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We typically respond within one business day.

Thank you for choosing Timeless Adorns.

---