Privacy policy
PRIVACY POLICY
Last Updated: May 28, 2026
INTRODUCTION
Timeless Adorns Jewelry operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Timeless Adorns Jewelry is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services:
- Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.
- Financial Information: Including credit card, debit card, payment card information, transaction details, form of payment, and other payment details.
- Account Information: Including your username, password, security questions, preferences, and settings.
- Transaction Information: Including items you view, add to your cart, purchase, return, exchange, or cancel, along with your past transaction history.
- Communications With Us: Including the information you include in communications with us, such as when sending a customer support inquiry.
- Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage Information: Including information regarding your interaction with the Services, including how and when you interact with or navigate our platform.
We do not intentionally collect sensitive personal information as defined under the California Privacy Rights Act (CPRA) or similar state laws — such as precise geolocation, biometric identifiers, health data, or financial account credentials beyond what is necessary to process your payment. To the extent any sensitive personal information is incidentally collected, we use it only for the purpose for which it was provided and do not sell or share it for advertising purposes.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
- Directly From You: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically Through the Services: Including from your device when you use our products, visit our websites, or interact with our system through cookies and similar tracking technologies.
- From Our Service Providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From Partners or Third Parties: Including secondary business channels and marketing analytics integrations.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services: We use your personal information to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a customized shopping experience for you.
- Marketing and Advertising: We use your personal information to send marketing communications by email, text, or postal mail, and to show you relevant online advertisements based on your activity on the Services and other websites.
- Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure shopping experience, and detect or take action regarding possible fraudulent or malicious activity.
- Communicating With You: We use your personal information to provide customer support, respond to your needs, and maintain our business relationship with you.
- Legal Reasons: We use your personal information to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:
- With Shopify: Along with vendors and other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- With Business and Marketing Partners: To provide marketing services and advertise to you. We use Shopify to support personalized advertising with third-party services based on your online activity. Our business and marketing partners will use your information in accordance with their own privacy notices.
- With Your Explicit Consent: When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products or through your use of social media widgets or login integrations.
- Corporate Disclosures: With our affiliates or otherwise within our corporate group.
- Business Transactions: In connection with a merger, bankruptcy, or similar event, to comply with legal obligations, enforce applicable terms, or protect our rights and the rights of our users.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
In addition, we use certain Shopify enhanced features that incorporate data from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights. To learn more, visit the official Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
THIRD-PARTY WEBSITES AND LINKS
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
CHILDREN'S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt Out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may have a right to opt out of the "sale" or "sharing" of your personal information or to opt out of its processing for targeted advertising purposes. You can exercise this right by emailing us at support@timelessadorns.com or by using the opt-out toggle on our Privacy Choices page. If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt out for the device and browser you use to visit the website.
- Right to Appeal: If we deny or are unable to fulfill your privacy rights request, you may have the right to appeal our decision. To submit an appeal, contact us at support@timelessadorns.com with the subject line "Privacy Rights Appeal" and include your original request and the response you received. We will respond to your appeal within 45 days as required by applicable law. If your appeal is denied, and depending on where you live, you may have the right to lodge a complaint with your state's attorney general or relevant data protection authority.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
We will respond to your request within 45 days of receipt. If we require additional time, we will notify you of the reason and the extension period, which will not exceed an additional 45 days, as permitted under applicable law.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are a resident of a U.S. state with applicable privacy laws, you may have the right to appeal our decision or lodge a complaint with your state's attorney general. If you are located in the European Economic Area or United Kingdom, you may have the right to lodge a complaint with your local data protection authority.
INTERNATIONAL TRANSFERS
Please note that we may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law.
CONTACT & OPT-OUT REQUESTS
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you — including the right to opt out of the "sale" or "sharing" of your personal information for targeted advertising — please contact us via the following official channels:
Email: support@timelessadorns.com Subject Line for Opt-Outs: Privacy Opt-Out Request (please include your name and the email address used to place your order) Mailing Address: 2230 Route 70 West, Suite 2, Cherry Hill, NJ 08002, US
