Refund policy

60-DAY QUALITY GUARANTEE Personalized and made-to-order items are final sale for change-of-mind returns or exchanges. If your item arrives damaged, defective, incorrect, or includes a personalization error caused by us, contact us within 60 days of delivery with your order number and clear photos. We will review the issue and provide an appropriate replacement or resolution at no cost. DAMAGED, DEFECTIVE, INCORRECT, OR MISPRINTED ITEMS If your item arrives damaged, defective, incorrect, or has a personalization error caused by us, email support@timelessadorns.com within 60 days of delivery. Include your name, order number, a description of the issue, and clear photos. If approved, we will provide a replacement or another appropriate resolution at no cost. We will tell you whether the item needs to be returned and provide instructions if necessary. CHANGE-OF-MIND RETURNS AND EXCHANGES Personalized, custom, and made-to-order items cannot be returned or exchanged because of a change of mind, preference, style, color, or variation. Please review all personalization details carefully before submitting your order. ORDER CANCELLATIONS OR CHANGES Because personalized and made-to-order items enter production specifically for each customer, contact us as soon as possible if you need to request a cancellation or correction. We cannot guarantee changes after production begins. LOST OR DELIVERED-BUT-NOT-RECEIVED PACKAGES If tracking shows that a package was delivered but you cannot locate it, first check with household members, neighbors, and your local carrier. Then contact us with your order number. We will review the carrier information and work with you on the next appropriate step. If a package is confirmed lost in transit, we will arrange a replacement or other appropriate resolution. CONTACT US Email: support@timelessadorns.com Phone / SMS: 1-(800) 545-1501 Hours: Monday – Friday, 9:00 AM – 5:00 PM EST We typically respond within 24 business hours.